Refund policy

We offer a 30-day return policy. This means that after receiving your item, you have 30 days to request a return.

To be eligible for a return, the item must be in the same condition as when you received it, unworn, unused and labelled, and in its original packaging. You will also need the receipt or other proof of purchase.

To initiate a return, you can contact us at info@zeroplay.eu. Please note that returns must be sent to the sender address.

If your return is accepted, we will send you a return label as well as instructions on how and where to send the package. Items returned to us without a prior return request will not be accepted.

If you have any questions about the return, you can contact us at any time at info@zeroplay.eu.

Damage and problems
Please check your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item, so that we can evaluate and resolve the problem.

Exceptions / items not eligible for return
Certain items cannot be returned, e.g. B. perishable goods (e.g. B. Food, flowers or plants), downloadable software products, custom-made products (e.g. B. Special orders or personalized items) and personal care products (e.g. B. Beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about a specific article.

Unfortunately, we cannot accept returns of offered items or vouchers.

Exchange
Returning the received item is the fastest way to get the item you want. If the return is accepted, you can purchase the new item separately.

European Union– 14-day withdrawal period
Notwithstanding the above, you have the right to cancel or return your order within 14 days without giving reasons if the goods are shipped to the European Union. As described above, the item must be in the same condition as when you received it, unworn, unused and labelled, and in its original packaging. You will also need the receipt or other proof of purchase.

Refunds
We will notify you as soon as we have received and reviewed your return, and let you know whether the refund has been approved or not. If approved, you will receive an automatic refund to your original payment method within 10 working days. Please remember that it may take some time for your bank or credit card company to process and record the refund. If more than 15 working days have passed since we approved your return, please contact us at info@zeroplay.eu.